10 Practices That Will Make Others Want Your Feedback

By Michael Timms | January 31, 2018

Right now, there is probably something you want to tell one of your colleagues… but you’re holding back.  It’s something that’s hurting their career, and they seem to be totally oblivious to it.  You’ve wanted to tell them about it for a while, but you haven’t because you are afraid that they will be offended…

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How Good Managers Foster Feedback-Rich Cultures

By Michael Timms | January 11, 2018

What do you think is the most important thing you can do to become a more effective, successful leader?  I often ask this question to leaders at all levels who attend my leadership training workshops.  I usually hear answers like, “improve my strategic thinking”, “become more persuasive”, and “be more motivational.”  These are all reasonable…

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Performance Management: 4 Questions Managers Should Ask First (Part 2)

By Michael Timms | November 16, 2017

In PART 1 of this article, I assert that, for decades, most organizations have been taking the wrong approach to managing employee performance. How can I make that claim? Because traditional performance management is based on the totally false notion that anytime an employee has a performance problem, the problem is with the employee. Most…

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Performance Management: 4 Questions Managers Should Ask First (Part 1)

By Michael Timms | November 1, 2017

This time of year, many organizations are gearing up for the annual performance appraisal – a practice best described as managerial bloodletting. It’s a tradition that, like bloodletting, has been used for too long, and has provided overwhelming evidence that it does more harm than good. And yet, there are still organizations that continue to…

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How to Create a Compelling Case for Change

By Michael Timms | October 11, 2017

In the past, when change happened less frequently, a leader could get by without being a proficient change agent.  Today, it’s a completely different story.  Change is occurring in virtually every corner of business and industry, and the pace of change is increasing rapidly.  Being an effective change agent is no longer just a nice…

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The Massive Cost of Recruiting You Never Knew About

By Michael Timms | September 26, 2017

Do you think you know how much it costs to recruit a manager or executive? You might take a moment to calculate the costs of advertising and agency fees, the time it takes to screen resumes and interview candidates, and the cost of onboarding. But if that’s all you’re thinking about, you’re barely scratching the…

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Creating a Culture of Accountability, Not Blame

By Michael Timms | September 8, 2017

If you’re a leader, you’ve probably heard the quote “Culture eats strategy for breakfast.” Unfortunately, when it comes to which one gets more attention from executives, it’s strategy, without question. This is perhaps because, to most executives, strategy is easier to manage. What many leaders fail to realize is that if they aren’t managing their…

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What It Means To Put People-First (Case Study)

By Michael Timms | August 23, 2017

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

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