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Creating a Culture of Accountability, Not Blame

If you’re a leader, you’ve probably heard the quote “Culture eats strategy for breakfast.” Unfortunately, when it comes to which one gets more attention from executives, it’s strategy, without question. This is perhaps because, to most executives, strategy is easier to manage. What many leaders fail to realize is that if they aren’t managing their…

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What It Means To Put People-First (Case Study)

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

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6 Essential Leadership Qualities

Since the dawn of the industrial revolution the most common criteria for promoting people to leadership positions has primarily been their technical ability.  Naturally, new managers tend to do the things that got them promoted, that is, they do the most challenging work themselves and leave the leftover tasks to less technically competent workers (those…

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Surprise! You’re a Mentor.

Whether you know it or not, people are watching you.  They’re learning from you and trying to infer the motives of your actions.  Now, if you’re a leader, its safe to assume that others are watching you about five times more closely than they normally would—dissecting, analyzing, and categorizing everything you say and do, as…

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The Building Blocks of Purpose, Vision, & Values

When an organization’s purpose, vision, and values live only on its office walls, it’s impossible for that organization to be any better than mediocre.  The companies that stand out, and that are rockin’ their industry, have their purpose, vision and values tattooed on the hearts of their employees (not forcibly, of course 😊).  In other…

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Greatness Lies In The Answers To These 3 Questions

What is greatness?  Most of us want to be great in some way, but we all know that it’s a pretty exclusive club to get in to.  So most people don’t go for it.  Some because they don’t feel they could ever attain greatness.  Others might want to attain greatness but do not know how.…

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How Massively Successful Companies Order Their Priorities

I recently wrote about the Coming Talent Revolution and the calamity it will cause employers who are not paying attention to the signals in the current labour market.  Employees are no longer content to work for an employer who puts profits before people and purpose.  The best talent will inevitably be drawn to progressive employers…

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How To Make Customers Love Your Company

Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or cost savings from the latest process improvement that will lure new customers.  In their pursuit of growth, business leaders frequently forget that it’s five times more expensive to attract new…

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A Talent Revolution Is Coming

Do you love your job?  On Sunday nights, are you chomping at the bit to tackle that project on your desk, or do you mostly feel grief for the loss of your fleeting two days of freedom?  Employment surveys and workforce studies keep telling us that the vast majority of people are in the second…

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