Performance Management

5 Powerful Practices to Give Feedback Like a Pro

In my previous article on How To Cure A Passive-Aggressive Culture, I made the case that the essence of leadership is to “go before” and guide others to a destination.  The way leaders guide others is by constantly pointing to the destination and providing frequent feedback about how well individual efforts are moving the team…

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Are You a Talent Developer or Talent Waster?

Few leaders have earned a reputation for being an exceptional talent developer… but they’re out there.  You may have heard of some of them.  In professional football, 20 of the NFL’s 32 head coaches trained under Bill Walsh or under someone in his coaching tree. In hedge funds, Julian Robertson, the founder of the investment firm…

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10 Practices That Will Make Others Want Your Feedback

Right now, there is probably something you want to tell one of your colleagues… but you’re holding back.  It’s something that’s hurting their career, and they seem to be totally oblivious to it.  You’ve wanted to tell them about it for a while, but you haven’t because you are afraid that they will be offended…

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How Good Managers Foster Feedback-Rich Cultures

What do you think is the most important thing you can do to become a more effective, successful leader?  I often ask this question to leaders at all levels who attend my leadership training workshops.  I usually hear answers like, “improve my strategic thinking”, “become more persuasive”, and “be more motivational.”  These are all reasonable…

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How to Create a Compelling Case for Change

In the past, when change happened less frequently, a leader could get by without being a proficient change agent.  Today, it’s a completely different story.  Change is occurring in virtually every corner of business and industry, and the pace of change is increasing rapidly.  Being an effective change agent is no longer just a nice…

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Creating a Culture of Accountability, Not Blame

If you’re a leader, you’ve probably heard the quote “Culture eats strategy for breakfast.” Unfortunately, when it comes to which one gets more attention from executives, it’s strategy, without question. This is perhaps because, to most executives, strategy is easier to manage. What many leaders fail to realize is that if they aren’t managing their…

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What It Means To Put People-First (Case Study)

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

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The Building Blocks of Purpose, Vision, & Values

When an organization’s purpose, vision, and values live only on its office walls, it’s impossible for that organization to be any better than mediocre.  The companies that stand out, and that are rockin’ their industry, have their purpose, vision and values tattooed on the hearts of their employees (not forcibly, of course 😊).  In other…

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