5 Powerful Practices to Give Feedback Like a Pro

In my previous article on How To Cure A Passive-Aggressive Culture, I made the case that the essence of leadership is to “go before” and guide others to a destination.  The way leaders guide others is by constantly pointing to the destination and providing frequent feedback about how well individual efforts are moving the team…

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Are You a Talent Developer or Talent Waster?

Few leaders have earned a reputation for being an exceptional talent developer… but they’re out there.  You may have heard of some of them.  In professional football, 20 of the NFL’s 32 head coaches trained under Bill Walsh or under someone in his coaching tree. In hedge funds, Julian Robertson, the founder of the investment firm…

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How Good Managers Foster Feedback-Rich Cultures

What do you think is the most important thing you can do to become a more effective, successful leader?  I often ask this question to leaders at all levels who attend my leadership training workshops.  I usually hear answers like, “improve my strategic thinking”, “become more persuasive”, and “be more motivational.”  These are all reasonable…

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What It Means To Put People-First (Case Study)

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

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The 5 Golden Rules of Paying People

Over the last hundred years or so, companies have dreamed up increasingly complicated ways to pay people.  As compensation practices became more sophisticated, they also became less humane and consequently, less effective. I prepared the following list to help my friends, clients and colleagues get better results from their employees by compensating them the way…

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Your Employees Are Addicts, And You Should Be Their Dealer

Employees are all addicted to a chemical that is in short supply. When they get enough of it, their focus is sharper, their attitudes are better, and they become more motivated to carry out their manager’s requests. And best of all, it’s completely legal for managers to dole it out by the bucket-full. The chemical…

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