How to Create a Compelling Case for Change

In the past, when change happened less frequently, a leader could get by without being a proficient change agent.  Today, it’s a completely different story.  Change is occurring in virtually every corner of business and industry, and the pace of change is increasing rapidly.  Being an effective change agent is no longer just a nice…

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The Massive Cost of Recruiting You Never Knew About

Do you think you know how much it costs to recruit a manager or executive? You might take a moment to calculate the costs of advertising and agency fees, the time it takes to screen resumes and interview candidates, and the cost of onboarding. But if that’s all you’re thinking about, you’re barely scratching the…

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What It Means To Put People-First (Case Study)

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

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Surprise! You’re a Mentor.

Whether you know it or not, people are watching you.  They’re learning from you and trying to infer the motives of your actions.  Now, if you’re a leader, its safe to assume that others are watching you about five times more closely than they normally would—dissecting, analyzing, and categorizing everything you say and do, as…

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5 Essential Practices of Great Second-in-Commands

I served as the third-in-command in a large branch of a fairly dynamic service organization.  When I recently told my leader that I was transferring to serve as the second-in-command at a different branch of the same service organisation, he told me “Go show them what it means to be a first follower.”  I was…

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Micro-Promotions: The New Formula For Retaining Your Stars

Have you ever wondered how you can convince your best employees to stick around long enough to be able to include them in your company’s long-term plans?  Do you ever feel like your younger employees have the attention span of a gnat, that they are constantly looking to chase the next shiny object (AKA “job…

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Found: The Lost Cypher For Revealing Leadership Potential!

I sometimes ask executives and HR leaders: “If I could give you a magic ‘something’ to make leadership development easier, what would that magic something be?”  By far, the most common request is for an effective leadership assessment tool—one that can actually determine if someone will be an effective leader.  There are literally thousands of…

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Are You a Bottleneck In The Decision-Making Process?

Have you ever had a boss who was a complete control freak? The type of boss who just had to have the final say on everything? When I was the director of human resources for a mid-sized construction company, I reported to the Executive Vice President. He was just like that: always insisting that the decision-making…

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When You Neglect The Goose, It Stops Laying Golden Eggs

We’re all familiar with the old tale of the goose that lays the golden egg. We remember that the short-sighted farmer grew impatient and killed the goose to get all the golden eggs at once only to realize that subsequently, he’d get no more eggs. The moral of the story is that when you care…

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