Creating Accountability

Accountability is about taking ownership of results and working to improve future results.  When organizations have a culture of accountability, employees:

  • take ownership of results, rather than just “do their job”
  • focus on what they can do to improve results rather than what they can’t do
  • help their teammates instead of throwing them under the bus
  • ask for feedback and accept it with openness and a desire to learn
  • take the initiative to fix problems instead of leaving them for someone else to deal with

If this sounds like the type of culture you would like in your organization, the Avail Leadership Creating Accountability Workshop Series can help you achieve it.

Creating Accountability Workshop Series

Inspiring Personal Accountability

The first step in creating a culture of accountability is recognizing how you have contributed to your own problems and the existing culture.  We all tend to believe that other people are the problem. Thinking that way IS the problem.

Inspiring Personal Accountability sheds some light on the cultural forces at play that are hurting organizational results. This initial workshop focuses on the steps managers at all levels can take to personally model the behaviour they want to see in others.

Participants will learn:

  • The three steps of developing personal accountability.
  • How to increase self-awareness and avoid the psychological traps that reduce our self-awareness.
  • How to take a systems approach to solve interpersonal and organizational problems.
  • How to create a culture in which people proactively seek feedback rather than feel blindsided and get defensive when others give it to them.

Building Accountable Relationships

One of the primary reasons our species has risen to the top of the food chain is humanity's ability to work together to achieve greater results than we could achieve individually. We have learned that we can achieve more when we create partnerships. However, most relationships fall far short of their synergistic potential. Everybody knows that strong relationships take time and effort, but what, exactly, should we be focusing our energy on to get the most out of our important relationships?

Building Accountable Relationships identifies the most important habits people must develop to ensure their important relationships are producing the desired benefits for both parties and teaches participants the skills to hold others accountable in a positive and productive way.

Participants will learn:

  • The default culture that emerges in organizations when relationships are not built on a foundation of accountability.
  • The four habits of building accountable relationships.
  • How to create and establish mutually agreed upon expectations and hold others accountable to those expectations with consideration and kindness.
  • How to provide feedback in a positive manner that encourages others to accept it.

Delegation & Empowerment

Accountability is about taking ownership of results and working to improve future results. Managers often become frustrated, however, when the people to whom they delegate work don't produce the results the manager had in mind. This leads many managers to conclude: "If you want something done right, do it yourself." This attitude kills accountability because it encourages managers to micromanage, discourages employees from learning and taking initiative, and drastically reduces organizational capacity.

Delegation & Empowerment shows managers how to set people up for success rather than "throw them in the deep end and see if they sink or swim." When managers set employees up for success, everybody wins.

Participants will learn:

  • The five essential steps of effective delegation.
  • What, how and when to delegate.
  • How to maintain control without being controlling.
  • How to effectively use delegation as a training and development tool.

Creating the Conditions of Accountability

Managers tend to believe that being accountable is a trait you either have or don't have by the time you enter the workforce. In other words, "It's the person." Is it possible, however, that it could also be the environment? Could managers be unwittingly creating conditions that make it harder for employees to be accountable?

Creating the Conditions of Accountability uncovers the organizational beliefs and practices that may be producing undesirable results and create a safe space to address them. Participants will learn how they can create the conditions of accountability to flourish in their organization.

Participants will:

  • Discover the six essential conditions of accountability that organizations must provide to create and sustain a culture of accountability.
  • Diagnose which of the six conditions of accountability their organization needs to work on the most.
  • Learn the two essential roles of leadership and how to align management practices to successfully fulfill those roles.
  • Identify organizational practices that make it harder for employees to be accountable and determine the few, key changes needed to improve those practices.

Target Audience

The Creating Accountability Workshop Series is designed for managers and future managers. Executive attendance at Avail Leadership training is mandatory.

Program Delivery

Each workshop can be delivered in two ways:

  1. In-Person.  Each learning module is delivered in-person as a full-day workshop.
  2. Virtual.  Each workshop is delivered in two 3-hour sessions one or two weeks apart.

Each workshop is provided one month apart to allow participants to practice what they learned

Clients may choose to add a 1.5-hour virtual follow up session to workshops so participants can share what went well and what didn't go well as they applied the principles they learned.  We will then discuss ways to improve their outcomes next time.   This option has been shown to be highly effective at reinforcing learning to ensure maximum retention and sustained behavior change.

Participants will be given assignments before and after each learning module.

Participants will receive detailed workbooks that contain supplemental material and tools and templates to help participants complete their assignments.

What People Are Saying

“Like others, I was somewhat hesitant to move our leadership development workshop from an in-person experience to a virtual Zoom meeting. I can honestly say, I’ve been very impressed. Michael uses activities and discussions throughout the workshop to engage all participants. I’ve even found the breakout sessions to be even more efficient than an in-person experience. Overall, I’m looking forward to our next sessions and I know our management is as well.”


- Paul Taylor, VP People & Culture, Purdys Chocolatier

"Thank you Michael, for another great session. You bring terrific energy, a down to earth approach that fits well with us, and easy to grasp concepts....making it easier to shift into better habits, as difficult as that actually is. Much appreciated!"

- Karen Flavelle, Owner & Chair, Purdys Chocolatier

“Our recent work with Michael on Accountability has given our employees tools to take personal ownership of results and we are already reaching higher levels of achievement. I highly recommend any organization wanting to implement impactful change in their organization to give Michael a call!”

- Shauna Minty, Director, Human Resources, Innovation Place