Addictions are everywhere these days. Even seemingly innocuous behaviours can become addicting if left unchecked. For example, some people are addicted to sugar, to their smart phones and devices, to social media, etc. But recruiting? Come on, I must be joking, right?
An addiction is a “behavior for which the rewarding effects provide a compelling incentive to repeatedly pursue the behavior despite detrimental consequences.”
Organizational addictions may be even harder to spot than personal addictions because, by definition, organizational addictions are cultural norms. When “everybody’s doing it,” addictions don’t look that bad. That’s precisely what makes the addiction to recruiting so insidious.
A Familiar Discussion
Before I break down the components of recruiting addiction, see if you’ve ever heard this conversation between a hiring manager and an HR professional in your organization:
Hiring Manager: I need you to find a highly trained, senior specialist for my department.
HR Advisor: Which intermediate specialists in your department are prepared to take on greater responsibility?
Hiring Manager: Nobody.
HR Advisor: Nobody?
Hiring Manager: Nope, none of my intermediate specialists have the technical skills to step up.
HR Advisor: You currently have three senior specialists. Have they been regularly training your intermediate specialists to fast-track their development?
Hiring Manager: The intermediate specialists come to them when they have questions, but the senior specialists are too busy right now. I can’t afford to pull them off real work to train others.
The Recruiting Addiction Cycle
Many organizations today are totally unaware that they are caught in a desperate and detrimental cycle. They are addicted to what is considered to be “the quick fix” of recruiting. Virtually every time they have a vacancy, they are forced to look outside the company to find top talent because they don’t have qualified employees who can step up. Why? Because they don’t effectively develop their people.
When good people within the organization repeatedly get passed over for promotion by external candidates, they become bitter and either a) mentally check out, or b) look elsewhere to advance their career. When the company needs to hire qualified senior people, what do they do? Because they don’t effectively develop their own people, the only option available to them is to once again hire someone from outside the organization and perpetuate the cycle. These organizations are, in a very real sense, addicted to recruiting.
“Detrimental Consequences” of Addiction
If you recall the definition of addiction, it involves a compelling incentive to repeat the behaviour regardless of “detrimental consequences.” In the case of a recruiting addiction, the compelling incentive is the apparent quick fix to fill a vacancy. Except recruiting is anything but quick. Most key hires take at least 4 – 6 months to fill; some take longer than that. Then the new hire has to learn the key elements of the position and the culture of the organization. This lost time represents a massive opportunity cost. (Read THIS ARTICLE to learn how to calculate that lost opportunity cost for your organization.)
Here are some of the other detrimental consequences of being addicted to recruiting:
- Creates a bottleneck to organizational growth.
- Low employee engagement when employees repeatedly get passed over for promotion in favor of external hires.
- Higher turnover occurs when these disenfranchised employees leave to advance their career elsewhere.
- Low productivity from lack of effective training and development and low employee engagement.
- Institutional knowledge is lost as people retire.
- Higher recruiting costs as the salary of external hires is 20% more on average than salaries of existing employees.
Like the gambler who feels he needs to keep gambling to make up for previous losses, organizations often feel that, because they don’t have any internal candidates, the only option available to them is focus more energy on recruiting! The reality is that there is an alternative to the costly addiction to recruiting.
Recruiting Addiction Recovery
The key to successfully recovering from recruiting addiction is to believe and understand that there is an alternative. Some of the key findings from the research for my book Succession Planning That Works is that world class organizations a) put their people first, b) have a people strategy, and c) this strategy revolves around developing their people.
World-class organizations focus their recruiting on entry-level positions and have a disciplined process to develop their people up through the organization. And, this is key, their people-development process is not run by HR. The executive team itself owns the responsibility for people development throughout the organization. HR may help support the process, but the process is led by the entire executive team, or a subset of the executive team known as the People Committee.
Average organizations tend to bleed talent to organizations that develop their talent, like this:Average companies focus on recruiting. World-class companies develop their people. Click To Tweet
Establishing a people-development process takes time and effort, but it is so worth it. Imagine if, when a senior position needed to be filled, the hiring manager had several qualified candidates to chose from among their own internal team of employees. Imagine if promotion criteria were consistent across the whole organization. Imagine that these promotion criteria focused on soft skills such as taking accountability for results and requesting and acting on feedback. This is how things work in world class organizations.