Getting things done through others has long been thought to be the primary goal and challenge of leadership. However, the more we learn about people and performance, the more we understand that there is another factor leaders must be concerned with: employee engagement. Ensuring that employees enjoy their work and that they are developing and…

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It’s one thing to have to deal with one person at work who uses passive-aggressive tactics, but what do you do when your workplace culture actually promotes this type of dysfunctional communication and behaviour?  Do any of these situations sound familiar? Implying that someone is stupid without actually saying it, such as “You should know…

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I served as the third-in-command in a large branch of a fairly dynamic service organization.  When I recently told my leader that I was transferring to serve as the second-in-command at a different branch of the same service organisation, he told me “Go show them what it means to be a first follower.”  I was…

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Have you ever known someone who is blissfully unaware of the things they do that grate on everyone else’s nerves? If this person is a co-worker, that may be annoying. But if this person is your boss, their unconscious quirks can easily become the bane of your work life. What’s worse is that their lack…

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Dictators don’t just live in North Korea and Russia. They are alive and well in the corner offices of many companies great and small. Sure, they may not threaten to blow up movie theaters or invade neighboring countries, but corporate dictators do rule their domain through the strategic use of fear and punishment. Here is…

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In the book the 8th Habit, business author Stephen Covey recounted a story told to him by Bill Marriott, founder of the Marriott hotel chain. Bill told Stephen that his son John was working in a hotel that Marriott had just acquired. John went into the hotel kitchen and asked one of the kitchen staff…

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New Year’s resolutions are usually things you want to start doing to improve yourself, such as working out more, eating more healthy foods, or reading more good books. But when it comes to being a better leader, it’s actually those behaviours that you stop doing that will bring about far more prosperity in the New…

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