How To Make Customers Love Your Company

Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or cost savings from the latest process improvement that will lure new customers.  In their pursuit of growth, business leaders frequently forget that it’s five times more expensive to attract new…

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Every Leader’s Job Description Should Contain This Mandate

Last week I was in the Canadian Rockies on the Alberta British Columbia border taking a mountaineering 101 course.  I’m an avid hiker and love climbing mountains in remote locations, but this was my first step in learning to climb really big mountains covered in glaciers.  Two of my friends and I organized a private…

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Are You a Bottleneck In The Decision-Making Process?

Have you ever had a boss who was a complete control freak? The type of boss who just had to have the final say on everything? When I was the director of human resources for a mid-sized construction company, I reported to the Executive Vice President. He was just like that: always insisting that the decision-making…

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The Best Leaders Use These 5 Supercharged Performance Enhancers

The Denver Broncos are a championship team for a lot of reasons. Over the last several decades, they have made numerous trips to the Super Bowl led by great quarterbacks (John Elway and Peyton Manning, for instance). But any championship team will tell you that they couldn’t have done it without their coach. Championship coaches,…

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The First Rule of Management

If you could choose only one quality that your boss could have which would help you to perform better, what would it be? – to be a good coach and mentor? – to give you regular feedback in a constructive manner? – to support your initiatives? All of these are qualities that anyone would love…

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The True Test of Whether You Empower Your Staff

Possibly one of the least effective questions you can ask a candidate who is interviewing for a management position is “Tell me about your leadership style.” It’s just inviting the candidate to pluck the answer from the fantasy land of his/her mind. And inevitably the candidate will say something like “I believe in empowering my…

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Your Employees Are Addicts, And You Should Be Their Dealer

Employees are all addicted to a chemical that is in short supply. When they get enough of it, their focus is sharper, their attitudes are better, and they become more motivated to carry out their manager’s requests. And best of all, it’s completely legal for managers to dole it out by the bucket-full. The chemical…

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5 Keys to Unlocking Employee’s Discretionary Effort

In the book Strengths Based Leadership, the authors cited a major study that determined the basic needs followers want their leaders to meet. The top 4 follower needs are: Trust Compassion Stability Hope The commonality among these needs is that they are all emotional needs primarily influenced by the relationship employees have with their immediate…

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How to Overthrow the Dictator in the Corner Office

Dictators don’t just live in North Korea and Russia. They are alive and well in the corner offices of many companies great and small. Sure, they may not threaten to blow up movie theaters or invade neighboring countries, but corporate dictators do rule their domain through the strategic use of fear and punishment. Here is…

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