I once worked with a VP of Operations who found it nearly impossible to praise the people who reported to him for doing good work.  Don’t get me wrong, he was a super nice guy.  In fact, he possessed the rare combination of a good natured, humble personality and an almost genius level IQ.  But…

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Human beings are social animals.  Aristotle observed this fact over two thousand years ago, and it’s never been more evident in today’s connected world.  The central lesson of our species’ rise to the top of the food chain, our ultimate advantage, is our ability to work together. And that’s why we build relationships.  We’ve learned…

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When you look at failed relationships—be they business, personal or otherwise—you will almost always find they have at least one thing in common: unmet needs and expectations. Intuitively, we all know this.  But when was the last time you asked any of your important relationships to come to a shared understanding of what you need and…

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Few leaders have earned a reputation for being an exceptional talent developer… but they’re out there.  You may have heard of some of them.  In professional football, 20 of the NFL’s 32 head coaches trained under Bill Walsh or under someone in his coaching tree. In hedge funds, Julian Robertson, the founder of the investment firm…

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Right now, there is probably something you want to tell one of your colleagues… but you’re holding back.  It’s something that’s hurting their career, and they seem to be totally oblivious to it.  You’ve wanted to tell them about it for a while, but you haven’t because you are afraid that they will be offended…

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I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

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Whether you know it or not, people are watching you.  They’re learning from you and trying to infer the motives of your actions.  Now, if you’re a leader, its safe to assume that others are watching you about five times more closely than they normally would—dissecting, analyzing, and categorizing everything you say and do, as…

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Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or cost savings from the latest process improvement that will lure new customers.  In their pursuit of growth, business leaders frequently forget that it’s five times more expensive to attract new…

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I want to share with you one of the greatest “Aha moments” I’ve had in my life – something I read and internalized that has dramatically improved my leadership style, and elevated virtually every relationship in my life. A Groundbreaking Study In the 1950’s the State of Nebraska sponsored a study to determine the best…

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