What do you think is the most important thing you can do to become a more effective, successful leader?  I often ask this question to leaders at all levels who attend my leadership training workshops.  I usually hear answers like, “improve my strategic thinking”, “become more persuasive”, and “be more motivational.”  These are all reasonable…

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Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or cost savings from the latest process improvement that will lure new customers.  In their pursuit of growth, business leaders frequently forget that it’s five times more expensive to attract new…

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How did you learn to be a manager? Just about everyone I’ve asked that question to have said some variation of “I was thrown into the deep end and it was up to me to sink or swim.” How often does that method of leadership development work out? Answer: about 16% of the time. The…

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