5 Steps to Provide Feedback That’s Helpful, Not Hurtful

What one skill do you think has the greatest positive impact on workplace culture and performance? From my years of helping leaders create a culture of accountability, I have found that the ability to provide feedback directly and respectfully makes the biggest and most immediate positive difference to individuals and organizations. Contrary to popular belief,…

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Putting Profits Before People Is Killing Your Company

Like many others in the midst of the Great Resignation, Tom is leaving his company. Tom has worked as a top-tier project manager for an IT services company for over 5 years. He wasn’t looking for a new job, but when an acquaintance at another IT services company told him about where she worked, Tom…

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Blame Culture Is Toxic. Here’s How To Stop It.

Originally posted on Harvard Business Review on February 9, 2022 Picture this: Your team is racing against time and working weekends to submit a new client proposal. You finally manage to put all the documents together, and just in the nick of time, you press “send.” You take a deep breath and thank the team…

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10 Ways Great Leaders Show Gratitude All Year Long

The holiday season is a natural reflection point for many people that reminds us to count our blessings and express our gratitude more freely. However, others may not perceive us as being very grateful if our kind words and gestures are prompted by a season. Regularly practicing gratitude through journaling or meditating on the positive…

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The Embodiment of Personal Accountability

A hero has left us. General Colin Powell, former U.S. Secretary of State and Chairman of the Joint Chiefs of Staff, passed away on Monday, October 18, 2021.  The son of Jamaican immigrants, Powell overcame racism and segregation to become the first Black American to hold several top positions in the US government, advising four…

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Developing the Superpower of Systems Thinking

The following article is an abridgement of chapter 3 from the upcoming book How Leaders Can Inspire Accountability. Wouldn’t it be great to possess a superpower? Perhaps when you were a child you wished you could fly, have super strength, or be invisible. I’d like to show you how you can develop the superpower to…

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The Most Frequently Missed Step in Problem Solving

Throughout history, giving birth was a risky business. However, in the early nineteenth century, deaths of mothers during childbirth suddenly and inexplicably skyrocketed. An epidemic known as childbed fever swept through the western world in the 1800s, and it was only getting worse. By the mid-1800s, about one out of every ten women who gave…

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Why Your People Strategy Should Focus on Employee Development

Most companies have a business strategy, or a “strategic plan,” but far fewer have a people strategy.  That’s kind of ironic because how can an organization have any confidence in their strategic plan if they don’t know whether they will have enough of the right people to execute that plan? There are three primary goals…

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The Test of True Leadership

With all that’s been written about leadership, it’s surprising how much misinformation exists on the subject. Leadership is not the mysterious cosmic force that it’s been made out to be. It isn’t an art, and it has little to do with charisma. Before I share possibly the most succinct and complete definition of leadership I’m…

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