5 Powerful Practices to Give Feedback Like a Pro

In my previous article on How To Cure A Passive-Aggressive Culture, I made the case that the essence of leadership is to “go before” and guide others to a destination.  The way leaders guide others is by constantly pointing to the destination and providing frequent feedback about how well individual efforts are moving the team…

Read More

Are You a Talent Developer or Talent Waster?

Few leaders have earned a reputation for being an exceptional talent developer… but they’re out there.  You may have heard of some of them.  In professional football, 20 of the NFL’s 32 head coaches trained under Bill Walsh or under someone in his coaching tree. In hedge funds, Julian Robertson, the founder of the investment firm…

Read More

What It Means To Put People-First (Case Study)

I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. But what does that look like……

Read More

How To Make Customers Love Your Company

Most business leaders believe that the key to rapid organic growth lies in the next big product, the newest feature, a unique service offering, or cost savings from the latest process improvement that will lure new customers.  In their pursuit of growth, business leaders frequently forget that it’s five times more expensive to attract new…

Read More

The Best Leaders Use These 5 Supercharged Performance Enhancers

The Denver Broncos are a championship team for a lot of reasons. Over the last several decades, they have made numerous trips to the Super Bowl led by great quarterbacks (John Elway and Peyton Manning, for instance). But any championship team will tell you that they couldn’t have done it without their coach. Championship coaches,…

Read More

The True Test of Whether You Empower Your Staff

Possibly one of the least effective questions you can ask a candidate who is interviewing for a management position is “Tell me about your leadership style.” It’s just inviting the candidate to pluck the answer from the fantasy land of his/her mind. And inevitably the candidate will say something like “I believe in empowering my…

Read More

Your Employees Are Addicts, And You Should Be Their Dealer

Employees are all addicted to a chemical that is in short supply. When they get enough of it, their focus is sharper, their attitudes are better, and they become more motivated to carry out their manager’s requests. And best of all, it’s completely legal for managers to dole it out by the bucket-full. The chemical…

Read More